We do not offer refunds or exchanges for roasted coffee unless your product was delivered to you damaged or defective. In this instance, we may issue a refund or exchange. Refunds and exchanges are not guaranteed and are issued on a case-by-case basis.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds and exchanges may only be granted within 15 days of the original purchase date.
To return your product, please contact firstname.lastname@example.org for our current return address.
You may be responsible for paying for your own return shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately one week.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable):
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Additional Return, Refund and Exchange Policy Information:
You, the purchaser, are responsible for reviewing our refund and return terms from time to time. Our return, refund and exchange policies are subject to change at anytime. Casita Coffee Roasters will not be held responsible if you do not receive any of our policy or terms of agreement updates. However, this is where we will post our most current version of our policies.
Last Updated: February 22, 2017